WARRANTLY AND RETURN POLICY
At Blagucoffee.com, we value the trust of our customers when purchasing products, and our after-sales policy is built on a commitment to protecting consumer rights, so you can shop and experience our services at Blagucoffee.com with confidence.
Return and Exchange Policy at Blagucoffee.com
Blagucoffee.com guarantees that the products sold on Blagucoffee.com are brand new and 100% genuine. In the rare event that the product you receive is defective, damaged, or not as described, Blagucoffee.com is committed to protecting customers with the following return and warranty policy:
- This policy applies to most products on Blagucoffee.com, except:
- Orders with products that require return/exchange due to external faults, but have a joint inspection report between the carrier and the customer.
- Products in the restricted return/exchange category.
For more details on the return/exchange policy for specific cases, please see the detailed information.
How to return products to Blagucoffee.com
When your return request is accepted, Blagucoffee.com will send you a free shipping code to send the items back to Blagucoffee.com through over 20,000 Viettelpost post offices and various courier services via text message and email confirmation.
Please package the product in its original condition before receiving it (including gifts and accessories accompanying the main product) and take it to the nearest Viettelpost post office to arrange shipping for Blagucoffee.com. You can find the nearest post office address here.
If you encounter any difficulties in using the shipping code to return the product to Blagucoffee.com via the postal service, or contact Sieuthicafe.vn via the hotline 0869.367.069 for quick support.
Currently, Blagucoffee.com does not support shipping fees for returning items when customers send them through other shipping providers.
Details of the return/exchange policy
1. Exchange for a new product
Blagucoffee.com only exchanges products in cases where the product has a defect that did not arise from the customer, specifically including the following cases:
- Technical defects of the product
- Goods are broken before reaching the customer, wrong product delivered
2. Return of product - refund
2.1. Return due to customer's demand
In the case of customers returning products for personal reasons, the conditions for return and refund are as follows:
- The product still has the manufacturer's labels, tags, or seals.
- The product still has all the accessories and promotional gifts.
- If it is an electronic product, household appliance, or electronic accessory, it has not been activated, no data has been recorded on the device, and it has not been used.
- The product is not in the restricted Return/Exchange category.
2.2. Return due to product defects not caused by the customer:
2.2.1. External defects - due to transportation or packaging
Blagucoffee.com will replace 100% if the product is externally damaged in the event that you report it within 48 hours from the time of successful receipt.
If there is a joint inspection report between the carrier and the customer, Blagucoffee.com will not support sending a replacement product under any conditions.
In the case where the product only has external damage, Blagucoffee.com will reject any requests for product returns if you report the defect after 48 hours.
2.2.2. Manufacturing defects - due to Blagucoffee.com
Time to receive requests:
Within 7 days from the date Blagucoffee.com successfully delivers the product, if the product has a manufacturing defect, Sieuthicafe.vn will support replacing the product or refunding 100%.
2.3. Refund method and handling fee
2.3.1. Refund method:
Support in priority order:
Refund to original payment method (if applicable).For refund via bank transfer, customers need to provide accurate and complete bank account information to Blagucoffee.com.
2.3.2. Handling fee:
Blagucoffee.com does not charge a handling fee for returning products.
Customer support
If you have any questions or need assistance regarding the return and exchange policy at Blagucoffee.com, please contact our customer support team at the hotline 0869.367.069 or send an email to support@blagucoffee.com. We are here to assist you.