SHOPPING GUIDE
SHOPPING GUIDE & ORDER ON SITE:
Step 1: Search and select the desired product for purchase.
Step 2: View detailed information about the price and product.
For products available for online transactions, if you wish to place an order, select the quantity you want to buy and click "Add to Cart". Then, go to the shopping cart to update the information and click "Checkout".
Step 3: Fill in the complete purchase information according to the following form:
Step 4:
After entering all the necessary information, click "Complete Order" to finish the purchase.
Step 5: After receiving the buyer's order, Blagucoffee.com will contact the customer using the phone number provided by the customer at 0898.149.108 to verify the order information.
Step 6: Blagucoffee.com will deliver the products to the customer's home or the customer can directly visit the stores nationwide to pick up the items.
For sellers on Blagucoffee.com:
The listed content includes: real product photos or images provided by the manufacturer, introduction articles, and detailed product information.
Data entry is done using a separate management tool for Blagucoffee.com employees.
Image formats used on the website: jpg, png.
Shipping and delivery process:
Blagucoffee.com provides nationwide delivery. Upon receiving an order from a customer and after confirming the purchase information via phone, Blagucoffee.com will proceed with the delivery according to the customer's request.
The products are kept at Blagucoffee.com stores nationwide, and customers can personally visit the stores to check and receive the items.
Home delivery is available in all 63 provinces and cities for online purchases.
Free delivery is offered for orders of 2,500,000 VND or more if delivered within the same province/city where the nearest store is located.
For inter-provincial/city deliveries or orders below 2,500,000 VND, Blagucoffee.com staff will provide detailed advice on the most convenient delivery method. The shipping cost and delivery time will be provided to the customer when Blagucoffee.com staff calls to advise the customer.
For home deliveries with a value of 5,000,000 VND or more, customers are required to make a minimum prepayment of 50% of the order value.
Product return and exchange process:
Customers can exchange or return purchased products at Blagucoffee.com within 30 days from the date of purchase, provided that the order has the customer's phone number information.
In case of manufacturer's defects: Free exchange is applicable to all products available at Blagucoffee.com (excluding used products or products with specific no-return policy).
In case of customer's preference for exchange or return: Exchange or return is applicable to products available for sale. The exchanged or returned items must be intact, unused, with sealed labels,and the box must not be dented. If the box is missing or damaged, a box fee will be charged according to the company's regulations.
No return or exchange is applicable to products specifically ordered by the customer and where the integrity of the product cannot be determined.
Financial invoices for returned items will incur a 10% payment fee.
Regarding complaints and feedback for Blagu Coffee transactions:
Blagucoffee.com accepts customer complaints through the following channels:
- Facebook fan page
- Website contact
- Customer comments
Complaint resolution hotline: 0898.149.108
Email: roaster@blagucoffee.com
Directly at Blagu Coffee stores.
Company address:
108 Tran Hung Dao, Ward Pham Ngu Lao, District 1, Ho Chi Minh City.